Policies

Stringing Service Policy

Last updated September 10, 2026

This policy describes how Love All Play LLC performs drop-off, appointment, and tournament racket stringing. It matches how the website and studio work today.

Studio: 4010 148th Ave NE, Redmond, WA 98052 · info@mail.loveallplay.co · (206) 551-0089

1. Drop-off

Use the online drop-off form, then bring your racket(s) to the studio during opening hours (or as we otherwise instruct).

After we receive the racket(s), they are typically ready for pickup within 48 hours of drop-off.
If we do not receive your racket(s) within 2 days of the request, we may cancel the order so the queue stays accurate.
We email status updates (for example when the order is received or ready for pickup).

Drop-off does not require an appointment slot.

2. Appointments (express)

Appointments are for customers who need the racket strung and returned on a reserved slot.

Book through the site scheduler. You must be signed in.
Bring the racket(s) and arrive at the scheduled start time.
Express service is typically about one hour from your slot, subject to the job you requested.
We can wait up to 15 minutes after the start of your slot. If you are more than 15 minutes late, the appointment may be canceled or treated as invalid, and you may need to book again.
Cancel at least 24 hours ahead. See the Cancellation & Refund Policy.

3. Tournament service

Tournament / on-site service is arranged with us (contact form or an event-specific order link we provide).

Rackets submitted through a tournament form are handled in order for that event.
We email you when the racket is ready (or as the event process describes).
Event hours, racket type, and logistics follow what we publish for that tournament. Contact us if you need a custom package.

4. Store string vs customer-provided string

You may request:

Store string — we use string (and grips, if selected) from our catalog; those items are part of the estimated price
Customer-provided / own string — you supply the string; labor still applies, and catalog string is not charged

Tell us clearly on the form. Hybrid mains and crosses follow what you enter. We string to the request on the form unless we contact you about a problem (for example missing string or an unsafe tension).

5. Estimates, final price, and tax

Amounts on the website are estimates based on the catalog and options you selected.
The final price is what we charge at pickup after the work is done (labor, materials actually used, and any agreed changes).
Washington sales tax is added as shown on the order review (the site currently applies the shop’s tax rate to the estimated total).
Pay in person / at pickup. We do not charge cards on the website.

If a catalog price or tax display is wrong, the studio’s confirmed total at pickup controls, and we will explain any difference.

6. Your equipment and choices

You choose tension, string, and extras. Those choices affect feel and string life.
We may decline a request that we reasonably believe would damage the racket or is unsafe to complete.
Pickup is during regular hours unless we arrange otherwise. Bring identification or the confirmation email if we ask.

7. Contact

Questions about a specific order: info@mail.loveallplay.co or (206) 551-0089.