Policies

Cancellation & Refund Policy

Last updated September 10, 2026

This policy explains cancellations, late arrivals, and payment for Love All Play LLC, 4010 148th Ave NE, Redmond, WA 98052.

This is our shop’s policy for how we charge for stringing. It is not a guarantee of every consumer-statute outcome.

Email: info@mail.loveallplay.co · Phone: (206) 551-0089

1. You pay at pickup — not online

We do not charge cards (or other payment methods) through the website. Stripe-style online checkout is not used.
You pay in person / at pickup for completed work.
If an order or appointment is canceled before we start (and we have not used materials), you are not charged for that unused work.

There is nothing to “refund” to a card for a job we never billed online.

2. Drop-off orders

You may ask us to cancel a drop-off request by emailing info@mail.loveallplay.co before we receive the racket and start work.
If we do not receive the racket(s) within 2 days of the request, we may cancel the order. No charge for work we did not do.
Once we have started stringing or used materials, that work is payable at pickup (or as we invoice you if you do not pick up).

3. Appointments — 24-hour cancel notice

Cancel at least 24 hours before the appointment start time (use the signed-in appointments page or email/call us).
If you cancel less than 24 hours ahead, we may treat the slot as used. Because we do not take a card deposit online, we may refuse a new same-day slot or ask you to pay for time already reserved if we had already started prep—but we still do not run an automatic online charge.
If you do not show up, the slot may be released. You are not billed online; you will need to book again if you still want service.

4. Fifteen-minute late window

We can wait up to 15 minutes after your appointment start time.

If you are more than 15 minutes late, we may cancel or void the slot. You may need to rebook. Work we already started on your racket remains payable.

5. Work already started is payable

If we have cut string, installed string or grips, or otherwise begun the job:

Labor and materials used are due, even if you later change your mind or miss pickup
We cannot return used string to stock in the same condition

If you never pick up a finished racket, contact us. Storage and unclaimed equipment are handled case by case; the amount for the completed job remains due.

6. Tournament orders

Cancel a tournament submission as soon as possible by emailing us. If the racket is already in the event queue or work has started, the same “work started is payable” rule applies. Event-specific instructions may add tighter timing.

7. How to cancel

Appointments: signed-in appointments list, or info@mail.loveallplay.co / (206) 551-0089
Drop-off or tournament: info@mail.loveallplay.co or (206) 551-0089

Include your name, email, and order or appointment details.

8. Questions

If you believe you were charged incorrectly at the studio, talk to us at pickup or email info@mail.loveallplay.co so we can review the job.